Clever Internet’s Web Hosting Frequently Asked Questions

1. Who is Clever Internet?
Clever Internet is a privately-owned company based in Singapore. It is part of the Clever Internet network of web hosting companies worldwide with presence in the USA, Australia, New Zealand, Malaysia, India, Vietnam, Hong Kong and Singapore.

2. How many years have you been in business?
Established in 2003, we are one of the most experienced web hosting companies in the world with thousands of customers worldwide.

3. How are you able to provide web hosting at such low prices?
By providing purely email support and by using a highly efficient and automated way of managing our business process, we are able to cut down on our operation costs. We are passing that savings to our clients, as reflected in our low pricing.

4.How responsive is your technical support?
As we operate on a 24/7 basis, your email queries will be attended to very promptly.

5. What payment mode do you accept?
Presently, we only accept payment by Visa and MasterCard.

6. Who is your credit card payment processor?
We are presently using eNets as our payment gateway provider. eNETS provides fast, secure, reliable online credit card payment processing. Complete transaction security and integrity is delivered via Secure Socket Layer (SSL), VerifiedByVisa (VbyV) and MasterCard SecureCode, protecting both the customer and merchant against fraud and tampering. Your credit card details remain secure when you transact online with us.

7. Do you provide an invoice for our record?
Yes, we will provide a soft-copy invoice for you via email.

8. What is your technology architecture like?
Clever Internet's state-of-the-art data center is located at Science Park and is ISO 9001 certified. It is designed to provide an environment necessary to keep your servers running 24 hours a day, 7 days a week.

Network Connectivity
Our data center in Singapore currently has multiple connections providing direct and indirect connectivity to the following providers/locations :
Pacific Internet
Starhub
Singtel (via PI)
Singapore Open Exchange (SOX)
Reach Internet Services (formerly Cable & Wireless)
Qala
VQBN Infoserve
NUS
SingAREN
I2R (A*STAR)

9. What platforms do you support?
We maintain Linux servers, using Apache for HTTP delivery and Qmail for MTA and Windows servers with IIS and support for Frontpage extensions.

10. How do I get my domain name?
With every Clever Internet account, we include a domain name of your choice (subject to availability – and applicable only to NEW top-level domains ending in .com, .net, .org, .biz, .info, .us and .name) If you sign up for any of the Clever SG hosting plans, you can claim up to 4 free .sg (including .com.sg, .sg, and .per.sg)  or .com (or .net, .biz, .info, .org, .us and .name) domain names. Please claim your free domain names within 30 days of the purchase of your hosting plans.

11. I already have a domain name, how do I host it with you?
After you have signed up with us, contact your present domain name registrar and change the name servers of your domain name to:
NS1.NETDNS.NET
NS2.NETDNS.NET


12. I have an existing .com domain, can you cover the cost of this domain under your plans?

Yes. On condition that the following conditions are met:

a. The domain name must end in ".com", ".net", ".org", ".info", or ".biz". Domain names ending in ".sg" are eligible if you signed up for the “Cleverest Plan”.

b. That you must change the domain registrar to ours. We will not be able to renew nor pay for the domain name on your behalf if you decide to keep it with your present registrar.

c. That you transfer the domain registrar to us at least 30 days BEFORE the expiry date of your present domain name. If you have less than 30 days to the expiry of your domain name, we will advice that you renew your domain name with your present registrar and transfer the domain name to us the following year.

d. Once we have initiated the transfer of registrar, your present registrar will send you and email to the administrative contact's email address (that's probably you, unless someone else registered the domain name on your behalf) to confirm that you had indeed authorise the transfer to another domain registrar. Please reply to this email from your present registrar promptly. Otherwise, the transfer will not be successful and your domain name may expire as a result.

e. In the event that the administrative contact is not you (for example your web designer registered the domain name on your behalf and listed his email address instead), then, you must ask the administrative contact to acknowledge and reply to the email from your present registrar. Otherwise, the transfer will not be successful.

f. Please note that in the event, for whatever reasons, your existing web hosting provider or domain registrar does not release your existing domain name to Clever Internet, you agree to absolve us of any responsibilities associated with the transfer of your domain name to us. In such situations, we recommend that you sign up for a new domain name instead.


13. I have an existing ".co.nz" domain, can you cover the cost of this domain under your plans?

If you sign up for the “Cleverest Plan”, a .sg domain name comes free. For any other plan, the cost of a .sg domain name is S$43.00 per annum.


14. I like your ".co.nz" price, how do I renew my ".co.nz" domain names through you?

The process in which you can renew your domain names requires a change of domain name registrar for your existing domain name. Please ensure that you provide us the following information before we can transfer your domain name to us:

a. The "Transfer Password' of your domain name. If you do not have this password, please get it from your existing domain registrar. You will need to specifically ask for the "Transfer Password" of your domain name.

b. That you transfer the domain registrar to us at least 30 days BEFORE the expiry date of your present domain name. If you have less than 30 days to the expiry of your domain name, we will advice that you renew your domain name with your present registrar and transfer the domain name to us the following year.


15. When I purchase your plans, does it mean that you will cover the cost of my domain name automatically?
No. Please refer to Points 12 through 14 above.

16. Can I purchase more domain names from you?

Definitely! Domain names only cost S$29.95 per year (.com, .net, .org, .info, .biz, .name, .us) when you purchase them from us. .SG domain names (.com.sg, .sg) cost only S$43.00 per year. To purchase a domain name, click on the “Order” button, and search for the domain name of your choice to check for its availability. Just follow the simple online instructions to complete your order.

17. How soon would my domain name be approved?
Domain names are usually approved within 24 hours.


18. Can I have more than one domain name hosted on my account?
Yes. Please refer to the specific plans with regard to the limit of domain names you can host per account.

19. Can I create sub-domains within my account?
Yes, using our control panel you can set up sub-domain names dynamically

20. Early termination. Please note that all shared hosting plans carry a minimum 1 year contract. Early termination is possible, but there will not be any refund.

21. Great! I love your plans, how do I sign up?
You can sign up online using our online interactive system. Please click [here].

22. What is your policy concerning the kind of websites that can be hosted with you?
What is your policy concerning the kind of websites that can be hosted with you? Clever Internet accepts all personal and commercial websites, except adult and hate sites. All websites must conform to our TOS (Terms of Service). Any violations to our TOS will result in immediate termination of your account and all monies paid to us will not be refunded.